Privacy Policy

Last Updated: 25/09/2024

Diamond Way is committed to respecting your privacy and handling your Personal Information with integrity. This Privacy Policy outlines how Diamond Way collects, uses, and manages your Personal Information in accordance with the Privacy Act 1988 (Cth) and other relevant laws. We reserve the right to amend this policy at our discretion without prior notice.

1. What is Personal Information and Why Do We Collect It?

1.1 Personal Information refers to any data or opinions that can identify an individual. This includes information such as names, addresses, email addresses, and phone or fax numbers.

1.2 Generally, you can interact with Diamond Way anonymously. However, by engaging in the following activities, you consent to the collection of your Personal Information:

- - - Visiting the Diamond Way website and providing your Personal Information
    - Following or interacting with our social media channels (like Facebook, Instagram, etc.)
    - Placing an order through our store, by phone, or online
    - Applying for a job with Diamond Way
    - Submitting feedback, inquiries, or comments through our website
    - Providing Personal Information for special offers or newsletters
    - Entering into an agreement with us
    - Attend an event hosted by Diamond Way
    - Any other method of collection as determined by Diamond Way

1.3 Diamond Way may collect and hold the following Personal Information:

- - - Name, address, phone number, and email address
    - Australian Company Number and/or Australian Business Number (if applicable)
    - Details of your orders
    - Bank details
    - Digital information (e.g. device identifiers (IP address), location data, cookies, and user activity)
    - Loyalty program or award details
    - Identification documents, such as a driver’s license
    - Any additional information you provide, including feedback or comments

1.4 We collect your Personal Information primarily to provide our services, inform clients, and engage in marketing activities. Additionally, we may use your information for secondary purposes that are closely related to the primary reasons, as long as such use is reasonable and expected. You can opt out of our mailing or marketing lists at any time by contacting us in writing. When collecting your Personal Information, we will clearly explain the reasons for collection and how it will be used, whenever appropriate and feasible.

2. Use of Personal Information

2.1 We use your Personal Information for the purposes specified at the time of collection, which may include:

- - - Providing order confirmations
    - Processing and delivering orders, including fraud prevention
    - Assisting in offering products and services
    - Processing job or franchise applications
    - Communicating promotional offers, marketing information, or special events
    - Responding to feedback, comments, or inquiries
    - Administrative, marketing, planning, and product development purposes

2.2 You can opt out of receiving promotional communications from us at any time.

3. Disclosure of Personal Information

3.1 Whenever possible, we will collect your Personal Information directly from you. However, there may be times when we obtain information from third parties. In those cases, we will take reasonable steps to ensure you are informed about the details provided by those third parties.

3.2 Diamond Way may disclose your Personal Information when appropriate:

- - - To associated Diamond Way entities or our delivery partners
    - To suppliers, agents, or contractors involved in our business operations
    - Where required by law, especially for fraud prevention
    - To any other third party you are notified of at the time of collection

3.3 We do not disclose Personal Information to overseas recipients.

3.4 Your Personal Information may be disclosed in various situations, including:

- - - To third parties with your consent
    - Where required or permitted by law

4. Access to and Protection of Your Personal Information

4.1 We safeguard your Personal Information to protect it from misuse, loss, unauthorised access, modification, or disclosure. When your Personal Information is no longer required for its intended purpose, we will take appropriate measures to securely destroy or permanently de-identify it. However, most Personal Information will be retained in client files for at least seven years.

4.2 You have the right to access your Personal Information upon request, in accordance with the Privacy Act 1988 (Cth). To request access to your Personal Information, please reach out to us in writing. While there is no fee for making an access request, an administrative fee may apply for providing copies of your information.

4.3 We strive to keep your Personal Information accurate and up to date. Please inform us of any changes or inaccuracies.

4.4 While we aim to ensure the security of your Personal Information, no data transmission over the internet is completely secure. You send information to us at your own risk, and we will make our best efforts to secure it upon receipt.

4.5 Sensitive Personal Information, such as driver’s licenses, will be destroyed after four months if no longer needed.

5. Policy Updates

5.1 This Policy may be updated periodically and will be available on our website. Diamond Way reserves the right to amend (at its sole discretion) the content of this Policy without notification.